Generational Auto

I brought my car in after making an appointment for an oil change as a new customer. I had about an hour and 10 minutes before I had to leave for a doctors appointment. They got my car done in the nick of time so I had just enough time to get to my doctors appointment. When I went to pay the manager told me I was good to go. He didn’t take my payment because he didn’t want me to be late for my appointment. I was speechless and grateful! You don’t see people being that kind and compassionate in this world these days. Thank you Generational Auto!

I brought my car in for a oil change. I was picking it up in the store and had a conversation with a older lady waiting in the front also. She seemed confused and did not quite know how to use her cell phone. She asked if my wife and I could help her. She wanted to call AAA because her battery was dead and she is a member. She said this Generation Auto quoted her $245 for a battery which she could not afford. I talked to AAA who was sending assistance out to her right away. She was parked right in front of store. I am not sure she was getting work done there or not but her car hood was up. My issue was with this store not one employee would help her. The guy behind the counter said nothing to her. I asked him if he had a number for AAA and that was a real chore for him to give it to me. I have been a long time customer of this store but I will refuse to ever go back. I plan to tell all friends to stay away also. A little kindness in this case to this lady from employees could of went a long way.

It's still just as bad as when I brought it in. You guys never fix anything. I have been a great customer there and have always paid and fixed whatever you guys tell me needs to be done. The last three time I've brought it in and told you I need the headlights adjusted and it's never been done. The last three times I've brought it in and told you the brakes are squealing and grinding I and nothing has been recommended or been done. As a matter of fact I told you about the brakes this time with Jake and the 2 service writers about the brakes and when I came to get it I was told by the technician that he was never told so they are still making noise. I have brought my truck in several times for the noise when letting off the gas and have just been told nothing is wrong but it's continues to happen every single time I let off the gas it makes the noise but your technician told me he drove it 5 miles and never heard anything and that's impossible not to hear it! I bring it in with an appointment and I'm Always told that it hasn't gotten in and you have to keep it longer and bla bla bla. Literally all you ever do to my truck is ignore what I say is wrong and just change the oil. I also brought it in with the ac not working before and was told that it need as accumulator and all that but I had purchased a kit that had it in there before and come to find out you never replaced it in the first place. I am not sure why you would ever do all this to someone who's a good paying customer but it's happens to me when I come in consistently! I'm very tired of bringing in the truck and having to leave it with you for you to never fix my concerns or even acknowledge them in the first place, it's one hell of a c way to do business! I've been going there since before Jake owned it and you guys use to be amazing but you've definitely been getting worse and worse. Let Jake know if he would like to contact me that would be great but I'm pretty pissed about how stuff's not getting done

I wanted to trust this local auto repair business as I had used the previous owner of Napa Auto Care many times before the current owner Jake purchased the business from the retiring previous owner who was great and very trustworthy. I paid $129 for their Napa Auto Repair Club, which promised four SYNTHETIC oil changes. Took my car in on 4/13/23 for the SYNETHIC oil change. When I got car back, the window sticker indicated REGULAR oil change. Please refund my $129 as you have broken our trust and you have not performed what you agreed to perform in writing per your Napa Auto Repair Club document. How hard is it to do what you say you will do? Sambell